Choice of Provider: To select the individuals who provide you with orthotic and prosthetic services.

Non-Discrimination: To receive appropriate and prescribed services professionally, without discrimination based on age, sex, race, religion, ethnic origin, sexual preference, or physical or mental handicap.

Respect and Dignity: To be treated with friendliness, courtesy, and respect by every individual representing our company, and to be free from neglect or abuse, whether physical or mental.

Involvement in Care: To assist in developing and planning your healthcare program, ensuring it is designed to meet your current needs as effectively as possible.

Informed Consent: To be provided with adequate information to give your informed consent for the commencement, continuation, transfer, or termination of services.

Expression of Concerns: To express concerns or grievances, or recommend modifications to your service without fear of discrimination or reprisal.

Information Access: To request and receive complete and up-to-date information regarding your condition, treatment options, alternative treatments, and risks associated with treatments.

Timely and Professional Care: To receive treatment and services promptly and professionally, in line with your healthcare plan, and to be fully informed of our company’s policies, procedures, and charges.

Right to Refuse: To refuse treatment within legal boundaries and receive professional information regarding the potential consequences of such refusal.

Confidentiality: To request and receive data regarding treatment, services, or costs privately and confidentially.

Access to Records: To request and receive the opportunity to examine or review your medical records.